Servest Group Wins Luxury Contract

Facilities management provider Servest Group has won a housekeeping contract with the prestigious Pestana Chelsea Bridge hotel, located in the new Chelsea Bridge Wharf riverside development in Chelsea, one of London’s most affluent areas.

The three-year contract with a two-year extension option, which began in October 2013, is for full housekeeping services, and is serviced by 18 housekeeping staff. Pestana Hotels & Resorts, a member of Grupo Pestana, has luxury hotels across Africa, the Caribbean, Europe, North and South America. The company’s first UK hotel, Pestana Chelsea Bridge Hotel and Spa, has achieved an outstanding guest reputation ranking within the top 100 London hotels.

The hotel prides itself on first-class customer service, above average spacious modern accommodation and an ideal location for leisure and business travellers to the city. Facilities include a purpose-designed spa with heated pool, relaxation area, treatment rooms with sauna and steam room, and superb food and beverage options in the Atlantico Bar and Restaurant.

As a result of the hotel’s focus on attention to detail through staff recruitment and development, Servest’s unique training and delivery programmes provided the ideal solution to support continuous guest satisfaction in a very competitive environment.

Norma Bresciani, Managing Director London at Servest, said: “It is a privilege to work with the fresh and exciting Pestana brand, and we are extremely excited about the likelihood of expanding our services to a full FM offering. The client was particularly impressed with our unique delivery model and our ongoing investment in the training of our staff.”