Cleaners’ Busy Start To 2017 With Surging Business Calls

Cleaners are experiencing an extremely busy start to the year with a spike in calls, according to figures released by telephone answering service, Moneypenny.

The company’s PAs, which look after the telephone calls for hundreds of cleaners in the UK, saw a 35% increase in business calls in January, in a like-for-like comparison compared with calls in December.

The busiest day of the year for business calls to cleaners and cleaning contractors was Tuesday 10th January, with a 112% increase in calls compared with the previous three Tuesdays.

“It’s encouraging to see the cleaning trade experience this surge in activity and interest so early on in the year,” said Laura Lloyd, New Business Manager at Moneypenny. “While we know the demand for their services is there, it does suggest, that although many cleaners have call answering in place, there will be many more who are letting vital business calls go unanswered – therefore missing out on customers.

“We discovered recently that 69% of callers don’t leave voicemail messages when they can’t get through to a tradesman, and will instead hang up. This could be having a huge impact on their revenue. So, given the high call volume for cleaners this year already, plugging the gap should be firmly on their agenda for 2017.”

www.moneypenny.com/uk/small-business/